Legal
Effective date: March 14, 2026 · Last updated: March 14, 2026
KinGuardian (“we,” “our,” or “us”) is a caregiving coordination platform operated at kinguardian.app. We are committed to protecting the privacy of caregivers, patients, and their families. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices available to you.
By accessing or using KinGuardian, you agree to the practices described in this policy. If you do not agree, please discontinue use of the service.
When you register, we collect your name, email address, and a securely hashed password. Caregivers may also provide a phone number for SMS notifications.
You may enter information about the person in your care, including their name, date of birth, medical record number, diagnoses, medications, lab results, appointment details, and uploaded medical documents (including PDFs and images).
We store files you upload (discharge summaries, lab reports, imaging reports, and similar documents) in encrypted cloud storage. Optical character recognition (OCR) and AI analysis may be applied to extract and surface clinically relevant information.
If you use the inbound email or SMS features, we process messages and attachments sent to your care recipient’s assigned KinGuardian address. We log the sender, timestamp, and content of those messages to enable document routing and triage.
We automatically collect IP address, browser type, device identifiers, pages visited, and interaction events to operate, secure, and improve the service. We do not sell this data.
We do not use your health data to train external AI models or sell it to third-party data brokers.
We do not sell your personal information. We share data only in the following circumstances:
Information about a care recipient is visible to other members of that recipient’s care circle according to their assigned role (co-caregiver, viewer, physician, or family guest).
We use third-party vendors to operate the service, including AWS (hosting, database, storage, authentication, AI analysis, OCR, voice transcription, semantic search embeddings, and email) and Mailgun (inbound and outbound email). SMS notifications via Twilio are planned but not active in production. These vendors process data on our behalf under data processing agreements and are prohibited from using your data for their own purposes.
We may disclose information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect the rights or safety of any person.
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your data becomes subject to a different privacy policy.
KinGuardian may send you SMS notifications if you have provided a mobile phone number and opted into our messaging program. For full details, please review the SMS Program Terms in our Terms and Conditions.
We implement industry-standard safeguards to protect your information:
No system is perfectly secure. If you believe your account has been compromised, contact us immediately at support@kinguardian.app.
We retain your account and care recipient data for as long as your account is active or as needed to provide the service. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required by law to retain it longer. Uploaded documents and files are deleted from storage upon account deletion.
Depending on your jurisdiction, you may have the following rights regarding your personal information:
To exercise any of these rights, contact us at support@kinguardian.app. We will respond within 30 days.
KinGuardian is intended for use by adults (18 years of age or older). We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email or in-app notice. Your continued use of KinGuardian after changes take effect constitutes acceptance of the revised policy.
If you have questions, concerns, or requests related to this Privacy Policy, please contact us: